Dune Music Group Logo

Privacy Policy

Last Modified: November 14, 2025

1. Introduction

Welcome to Dune Music Group ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (https://dunemusic.co), our artist portal ("Portal"), and any related services (collectively, the "Services").

As a company based in South Africa, our data practices are governed by the Protection of Personal Information Act (POPIA). This policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. What Information We Collect

We collect personal information that you voluntarily provide to us, as well as information that may be collected automatically.

2.1. Information You Provide Directly

  • Contact Form: When you contact us via our website's contact form, we collect your name, email address, and message. This data is processed on our behalf by Web3Forms.
  • Portal Registration: To register for our artist Portal and use our Services, we collect your first name, last name, email address, phone number, and physical address.
  • Payment Information: For our paid Services, we use Stripe to process subscription payments. We do not store your credit card details; they are provided directly to Stripe. We may also process direct bank transfers via invoices.
  • Royalty & Payout Information: For artists receiving royalties, we collect necessary banking details (such as bank account numbers and branch codes) to facilitate payments.
  • Marketing Communications: If you opt-in to our marketing, we collect your name, email address, and/or phone number to send you communications via email (using Mailchimp or Mailgun) or direct message (WhatsApp).

2.2. Information Collected Automatically

  • Log Data: Like most web operators, we may collect information that your browser sends whenever you visit our Services ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other statistics.
  • Portal Data: When you are logged into our Portal, we may track your usage, such as features accessed and analytics viewed, to provide and improve the service.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain our Services: To create and manage your Portal account, process distributions, and fulfill merchandise orders.
  • To Process Payments: To bill for subscription services (via Stripe) and to process royalty payouts (via bank transfer).
  • To Communicate With You: To respond to your inquiries, send service-related announcements, and, if you opt-in, send marketing communications (via email, WhatsApp, or direct calls).
  • For Legal and Security Purposes: To comply with our legal obligations (under POPIA and South African law), prevent fraud, and secure our Services.

4. How We Share Your Information

We do not sell your personal information. We may share it with the following third parties who help us operate our business:

  • Payment Processors: With Stripe for processing subscription payments.
  • Form Processors: With Web3Forms for managing our website contact form.
  • Email & Marketing Providers: With Mailchimp, Mailgun, and Google Workspace to manage and send communications.
  • Legal Authorities: If required by law, subpoena, or other legal process in South Africa.

These service providers are bound by contractual obligations to keep personal information confidential and to use it only for the purposes for which we disclose it to them.

5. Cookies and Tracking Technologies

We believe in transparent and minimal data collection. As of the date of this policy, our public-facing website (https://dunemusic.co) does not use non-essential or third-party tracking cookies (like Google Analytics or Meta Pixel).

Our artist Portal, however, may use **essential cookies** to manage your session, keep you logged in, and ensure the security of your account. These cookies are necessary for the Portal to function and do not track your activity across other websites.

We may in the future choose to implement analytics cookies to help us improve our website. If we do, we will update this policy and provide you with clear cookie consent options.

6. Data Security and Storage

We are committed to protecting your data. We store your information on secure cloud servers and use industry-standard security measures (such as SSL encryption) to protect it from unauthorized access, alteration, or disclosure.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights Under POPIA

As a resident of South Africa, you have specific rights regarding your personal information under the Protection of Personal Information Act (POPIA):

  • The right to be notified: That your personal information is being collected.
  • The right to access: You can request a copy of the personal information we hold about you.
  • The right to correction: You can request that we correct any information about you that is inaccurate or incomplete.
  • The right to deletion (objection): You can request that we delete your personal information, subject to certain legal exceptions.
  • The right to object: You can object to our processing of your personal information.
  • The right to complain: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe we are processing your information unlawfully.

To exercise any of these rights, please contact us at info@dunemusic.co.

8. International Data Transfers

Some of our third-party service providers (like Stripe and Mailchimp) are based outside of South Africa. When we transfer your information to them, we take steps to ensure that your data is treated securely and in accordance with this Privacy Policy and POPIA. This includes ensuring they are subject to laws or binding agreements that provide an adequate level of data protection.

9. Children's Privacy

Our Services are not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personal information from children. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Modified" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Information Officer at:

Dune Music Group
Email: info@dunemusic.co